• If a customer places their own order, they are responsible for ensuring that their contact information, shipping address, and items ordered are correct. 
• Alexandria Professional is not responsible for ordering errors made by the customer. 

• All orders are shipped via UPS Ground unless otherwise requested at the time of purchase. 
• Once orders leave our distribution centers, delivery times are not guaranteed, and Alexandria Professional is not responsible for any late deliveries. 

• Customers must contact Alexandria Professional directly for any order-related issues. 
• To report damaged or missing items, customers must contact us within 7 business days of receiving the order. 
• Customers must provide clear images of any damage for review by our customer service team. 
• To begin the process, customers should complete our Shipping Claims Form or contact Alexandria Professional’s customer service. 
• If Alexandria Professional is not at fault for the order issues, the customer is responsible for any additional shipping charges required to resolve the issue. 

• Returned items must be in new, unused condition and in their original packaging. 
• Refunds will be issued upon receipt of the returned product, minus a 10% restocking fee and original shipping charges. 
• Customers are responsible for all return shipping costs. 

Exchanges can be processed, but the customer must cover all shipping charges related to the exchanged items.

• Alexandria Professional Single Sugar Warmers have a 2-year warranty from the time of purchase. 
• Alexandria Professional Strip Sugar Waxing Double Warmers have a 1-year warranty from the time of purchase. 
• To submit a warranty claim, customers must provide pictures or video demonstrating the issue along with a written description of the problem. 

Any order-related issues not outlined above will be reviewed on a case-by-case basis by our customer service team.